Connectivity

If you are having connectivity issues with your Lotus Connected watch to a new phone:

  1. Is there a Lotus Connected watch already paired to your phone?

    • Go to Settings -> Bluetooth on your phone.
    • If there is a Lotus Connected watch paired to your iPhone you need to unpair it.
    • Tap ⓘ next to “Lotus Connected”, then "Forget this Device".
  2. Reset your Lotus Connected watch Press and hold the top and bottom pusher for 5 seconds.

  3. Open the Lotus Connected app and connect your watch Open the Lotus Connected app and follow the instructions in the application.

We recommend that you run the latest OS version on your phone as well as the latest version of the Lotus Connected app.

If you still can’t connect the two:

  1. Toggle Bluetooth Switch off Bluetooth in Settings -> Bluetooth, wait 10 seconds and then switch it on again. This often solves minor connectivity issues.
  2. Restart your phone Restarting your phone can solve most connectivity issues.

We are here to help. If you have followed the steps above and the problem persists then please contact support.

Follow the following steps if you are having issues connecting your Lotus Connected watch to a new phone

  1. Is there a Lotus Connected watch already paired to your phone?

    • Go to Settings -> Bluetooth on your phone.

    • If there is a Lotus Connected watch paired to your phone you need to unpair it.

  2. Reset your Lotus Connected watch Press and hold the top and bottom pusher for 5 seconds

  3. Open the Lotus Connected app and connect your watch Open the Lotus Connected app and follow the instructions in the application.

If you still can’t connect

  1. Toggle Bluetooth Switch Bluetooth off, wait 10 seconds and then switch it on again. This often solves minor connectivity issues.
  2. Restart your phone Restarting your phone usually solves most connectivity issues.

We recommend that you run the latest OS version on your phone and the latest version of the Lotus Connected app.

If you have followed the steps above and the problem persists then please contact support.

Your watch automatically reconnects with your phone once in range. Please note that it may take up to a minute for the watch to connect. Press any of the buttons on the watch to decrease the time it takes for the watch to connect with the phone.

If the watch does not reconnect please make sure that:

  • the Lotus Connected app is running
  • Bluetooth is enabled on your phone

We recommend that you run the latest OS version on your phone as well as the latest version of the Lotus Connected app.

If you still can’t connect

  1. Toggle Bluetooth

    Switch the Bluetooth function off and via in the phone's Bluetooth settings. This often solves minor connectivity issues.

  2. Restart your phone

    Restarting your phone solves most connectivity issues

  3. Full reset

    If the watch still can’t connect after restarting the phone, the we recommend you do a full reset of the watch and the app.

If you have followed the steps above and the problem persists then please contact support.

The watch will automatically reconnect with the phone when in range. Please note that it can take up to a minute for the watch to connect. Press any of the buttons on the watch to decrease the time it takes for the watch to connect with the phone.

If the watch does not reconnect please make sure that

  • the Lotus Connected app is running
  • Bluetooth is enabled on your phone
  • location permission is enabled for the Lotus Connected app in your phone’s settings

We recommend that you run the latest OS version on your phone as well as the latest version of the Lotus Connected app.

If you still aren’t able to connect

  1. Toggle Bluetooth Switch the Bluetooth function off, wait 10 seconds and then switch it on again. This often solves minor connectivity issues.
  2. Restart your phone Restarting your telephone can solve most connectivity issues on the phone.
  3. Full reset If the watch still can’t connect after restarting the phone, do a full reset of the watch and app.

We are here to help. If you have followed the steps above and the problem persists then please contact support.

If you still have access to your old phone

  • On the old phone

    • Select Lotus Connected -> Settings -> Forget watch.
    • In the phone's Bluetooth settings remove Lotus Connected as a connected device if it's still connected.
  • On the new phone.

    • Install the Lotus Connected app and follow the instructions in the application to connect your watch.

If you do not have access to your old phone

  • Reset the watch by pressing both the top and bottom pushers at the same time for 5 seconds.
  • Install the Lotus Connected app and follow the instructions in the application to connect your watch.

We support phones with Android 5.0 or higher and iOS 9 or higher.