Technical support
Why am I not receiving notifications on my watch?
Why can’t I take pictures from the watch?
What is the connection distance between my phone and my watch? Why is my watch disconnecting from the phone?
How do I change the watch strap?
Why are the "Sports" modes offered on the watch not quite the same as on the app?
Do I have to wear my watch while sleeping to get sleep data?
Where can I buy a charger for the Lotus Smartime Smartwatch?
- To receive notifications on your watch, you must first accept all permission requests made to you when you start the app from your phone for the first time.
- You can then configure the sending of SMS, call and other application notifications from the "More" menu at the bottom right of the application.
- Click on "Send application" to select the applications for which you want to receive notifications. If you don't receive notifications from other apps you've checked, check your phone's notification and app settings, especially on Android, where apps aren't always allowed to work in the background.
- Please note that notifications are sent in the form of alerts. For example, if you receive an email, you can view the sender and subject of the email, but you will need to use another device to read the entire email.
