Not receiving notifications on your watch could be caused by one of the following reasons:
The watch is not connected
Open the Lotus Connected app to confirm that the watch is connected with the phone.
The battery needs to be replaced
When the battery reaches a critical power level (which is visible in the Lotus Connected app) notifications are turned off to conserve battery power.
The Quiet Hours option is enabled
While Quiet hours is active in the Lotus Connected app you will not receive any notifications on the watch.
[Android] The Lotus Connected app is not allowed to run in the background
Please ensure that there are no phone settings (like power save) are restricting the Lotus Connected app from running in the background. Please see information from your phone manufacturer how this is done for your specific model of phone.
[iPhone] Enable Share System Notifications
From iOS 13 you have to enable the Share System Notifications for Lotus Connected. This can be done in Settings -> Bluetooth. Tap the (i) next to Lotus Connected and enable Share System Notifications.
Notifications are not enabled on the phone for the app
Please enable notifications for the app from which you would like to receive notifications. The Lotus Connected app has to be granted "Notification access" in your phone's Settings to process any notifications.
Please enable the option Allow Notifications and Notification Centre for the app from which you would like to receive notifications.
For iOS 13
Show Previews must be set to either Always or When Unlocked for the apps that should notify you on your watch. The default configuration is set as follows:
Settings -> Notifications -> Show Previews.
Specific apps can then override this configuration:
Settings -> Notifications -> -> Show Previews.
The phone is no longer communicating correctly with the watch.
Turn off the Bluetooth and then back on again. Restart phone if that does not resolve the issue.
With the Android Oreo update (Android 8), notifications from apps that are running in the background will be visible on your phone. This to let you know which of your apps are running in the background without you actively using them. These notifications can also contain quick actions and additional information.
Your Lotus Connected watch is a connected watch and for all of its smart features to work, it needs an active connection to the phone and the Lotus Connected app. As a result a notification from Lotus Connected will be visible on your phone. In the Lotus Connected background notification you can see what features you currently have assigned to your watch.
You can choose to hide this notification. How to hide the background notification differs depending on what phone model you use. Tap or press and hold the notification to see more options. From there you can manage the notification settings.
This is currently not supported.
We currently only support Gmail accounts when filtering on specific contacts.
Make sure you have allowed notifications for “Phone” and “Messages” in Settings -> Notifications and that the contact includes a phone number or email address.
How strong the vibrations feel depends a lot on how tightly the watch is worn. In Settings you can increase the vibration strength by enabling Stronger vibrations.