Returns can be made at Festina 14 days from receipt of the order should you not be satisfied with part or all of the order received.
The cost of sending the return is paid by the customer and the amount will be deducted from the amount to be returned. To know the exact cost of return shipments consult the section: Frequently Asked Questions> Exchange and Return> Cost of return.
The products must be in perfect condition and unused, with the labels still attached, without repairs and with the corresponding purchase receipt.
For hygiene reasons, earrings and piercings cannot be exchanged or returned.
To carry out the return process you have two options that will vary depending on whether you are a registered customer or not:
To make the return you can choose the option that is most convenient for you:
Once the return request has been approved by Festina, you will receive an email indicating its approval.
In the email you will find attached the return label and the delivery note. You can also download the return label and the delivery note from: My account > My Returns.
Once the product has arrived at our central warehouse, it will be reviewed to verify that the product meets the conditions suitable for its return.
The customer will be responsible for the shipping costs for any return.
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Once the return is processed, in My Account> My Returns, the return number of the items will appear. Also, you can always find it in your email.
At lotus-watches.com we do not make exchange product.
In case you want to replace a product with a different one, we recommend managing a return and making a new purchase at lotus-watches.com.